Returns and refunds

Merch bought on moshradar.com

Cancelling before it is printed

For 60 minutes after you pay, the Cancel this order button on your order page refunds you in full, no questions. The link to that page is in your confirmation email.

Changing your mind after delivery

You have 14 days from the day it arrives to tell us you want to return it, and 14 days after that to post it back, unworn and unwashed. Email moshradar@gmail.com with your order reference (it starts MR-) and we will send you the address. Once it reaches us we refund the price you paid for the item within 14 days. Return postage is yours to pay for a change of mind; the outbound postage is refunded when you return the whole order.

Because every item is printed to order, a returned item cannot be sold to anyone else. Please check the size guide before ordering; if you are between sizes, go up.

Wrong, damaged or faulty

If the print is wrong, the item is damaged, or it is not what you ordered, email us within 30 days with a photo. We will reprint and post a replacement, or refund you in full including postage, whichever you prefer. You do not need to send the faulty item back unless we ask.

It has not arrived

Orders are posted tracked; the tracking link is on your order page and in the "posted" email. If tracking shows no movement for five working days, or says delivered and it is not, email us and we will chase the carrier or reprint.

Refunds

Refunds go back to the card you paid with, through Stripe. Banks usually show them within five working days.

Nothing here limits your rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015. Sold by Moshradar; terms of sale.